Enterprise-grade Interaction Center
Fully secured, customizable, enterprise ready unified-messaging center
CExpert™ is a fully customizable web-based Interaction Center for enterprise sales & support centers that expands beyond voice. CExpert™ is powered by Microsoft® Lync & Skype and is specifically designed for both Enterprise Internet and/or Intranet uses.
Manage all your Live Chat, Video and Voice-over-IP channels the same way you handle voice call interactions; all channels are available through a control center desktop interface.
With CExpert™, organizations can safely & efficiency connect business technology to business users, improve SLA & customer experience and address information security and regulation issues required by large enterprises.
Banks, Insurance and Enterprise companies for supporting clients, employees and agents are successfully using CExpert™. Various applications offers today Sales & Service centers, Information kiosks, One-Click bank account creation, Insurance agent desktop sharing, IT Helpdesk and so on.
CExpert™ was created and designed to serve in an Enterprise environment, and as such it contains references for information security and work processes, conforming the needs of a large, distributed organizations.